Refund Policy

1. General

This policy covers the SeaOpen Captain subscription and wallet top-ups sold by SeaOpen LLC on seaopen.com. Customers who work with SeaOpen under a separate signed agreement follow the terms of that agreement.

2. Captain

• The monthly plan is billed in advance. You can cancel at any time, and the plan stays active until the end of the month already paid. No refunds are issued for partial months.
• Credits included in the plan, credits you bought and any wallet balance that you have not used stay in your account and do not expire while your account is open. They are not paid out in cash, except where the law requires.
• Credits used for tasks Captain already carried out are not refundable.

3. Questions about a charge

If you believe you have been billed incorrectly, or something Captain did is not right, contact us. We review all disputes on a case-by-case basis and aim for an amicable resolution.

Initiating a chargeback without prior communication will result in the immediate suspension of all services and may lead to permanent account termination.

4. Contact for Refunds

SeaOpen LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA · Email: billing@seaopen.com · Phone: +1 (307) 533 6155