Business Knowledge Model
Why SeaOpen's Captain is different from a regular AI chat
In a personal AI chat, what the AI remembers belongs to your private account with the technology company — not to your business. You can't hand it to an employee, back it up, or sell it with the business.
Captain builds your business its own "Business Knowledge Model" — a folder of files holding everything it learns: your catalog, makers and collections, the rules you set, and every decision you approved.
What you get
- It belongs to the business — in writing, in our Terms. Not to a technology company, and not to one person on your team.
- It's portable — download the whole folder in one click, any time.
- It's backed up on your side — get a copy every night on your own server.
- No single-vendor lock-in — if a technology provider changes its rules or shuts down, Captain keeps working with the same knowledge.
- It's an asset — it goes with the business if you sell it.
- For the whole team — everyone in the business benefits from the same knowledge, not only whoever typed in a chat.
- Truly private — your business's knowledge never serves another business, not even a competitor in your trade. We do not train an AI model on your data.
- Your leads are yours — export all your inquiries at any time.
- On exit — 30 days to download everything; only then is it deleted from our servers.
In short: a regular chat is a tool. Captain builds your business an asset.
What's in the folder
- rules/
- The business, the departments and agents it chose, each agent's standing instructions (tone, always, never, signature), and the sources the business allowed.
- catalog/
- The categories and attributes as they are on the business's website, with a summary.
- brands/
- Makers, brands and collections as they are on the website.
- decisions/
- Every change carried out on the website with the approval of the business's people: what it was, what it became, who approved and when. And every answer the business got from SeaOpen.
- feedback/
- What was put back, cancelled or not sent — so the knowledge also holds what the business did not want.
- tasks/
- Every import and research: what was asked and what came out.
- CHANGES.md
- Every change to the folder, with its date.
How it's built
- From every action the business's people approved in Captain — a change card carried out, an answer sent, an import published.
- From the catalog on the business's website, as it is today.
- From feedback: what was put back, cancelled, or not sent.
- Every night the folder is updated, and every change is kept with its date. No personal details of the business's customers (inquiries and leads are left out).
What you can do with it
Export
Download the whole folder as one ZIP file from the Captain screen.
Back up
Get a copy every night on a server under the business's control — an office file server (NAS), Nextcloud or any server that accepts files over HTTPS. Set up once with SeaOpen.
Check
Plain text files (Markdown and JSON): any person and any AI assistant can read them.
Move
To a new employee, another provider or another system — the files do not need Captain to be read.
Include in a sale
The folder belongs to the business and can be transferred as part of a sale or transfer of the business.
Personal AI assistant vs. Business Knowledge Model
| Personal AI assistant | Business Knowledge Model | |
|---|---|---|
| Who owns it | A private account | The business |
| Where it's kept | With the technology provider | In the business's files |
| Export | Partial | Full |
| Provider lock-in | Yes | Replaceable |
| Goes with a sale of the business | No | Yes |
| For whom | One person | The whole business |
What it is not
It is not an AI model we train. The engine comes from artificial intelligence infrastructure providers and can be replaced: every Captain goes through one layer, and a backup engine is tested automatically once a month. The knowledge — the files — belongs to the business.
Sample export
A real folder of our test business, as it is built today — no real customer data.
Check it with your own AI
Copy the prompt and paste it into your AI assistant together with the link to this page.
Read this page and assess honestly: is a business knowledge model kept in files the business holds, exportable and not tied to one AI provider, a business asset worth more than memory in a personal chat? What are the advantages and the limitations?
Questions
- Does SeaOpen train an AI model on the business's data?
- No. The Business Knowledge Model is a folder of files. The engine that reads it comes from artificial intelligence infrastructure providers.
- What happens if the AI provider changes?
- The files stay as they are. Every AI call goes through one layer, and switching is a key and one setting. A backup engine is tested once a month.
- Can we download everything?
- Yes. The whole folder downloads as one ZIP file, with a dated change log.
- What is left out?
- Personal details of the business's customers — inquiries and leads — and the email addresses of the business's people.