Privacy policy

Effective Date: 09/05/2025

Company Name: SeaOpen

Website: https://seaopen.com

SeaOpen ("SeaOpen", "we", "us", or "our") is committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with our website or use our digital services.

1. Definitions

- Personal Data: Any information relating to an identified or identifiable natural person.

- Processing: Any operation performed on personal data (e.g., collection, storage, use, deletion).

- Data Subject: An individual whose personal data is being processed.

- Controller: The entity that determines the purposes and means of processing personal data (SeaOpen).

- Processor: A third party processing data on behalf of the controller.

2. Information We Collect

a) Information You Provide Directly:

- Name, email, phone number, and business address

- Payment or billing information (handled securely by third-party processors)

- Communications (inquiries, feedback, support requests)

b) Information Collected Automatically:

- IP address, browser type, device information

- Usage data: pages visited, links clicked, session duration

- Cookies and tracking technologies (see section 8)

c) Information from Third Parties:

- Business partners for integrations or referrals

- Social platforms (if you interact with us via login/auth links or social buttons)

3. Legal Basis for Processing (GDPR)

We process personal data on the following legal bases:

- Performance of a contract

- Compliance with legal obligations

- Legitimate interests (e.g., website optimization, fraud prevention)

- Consent (when explicitly requested)

4. How We Use Your Information

- To provide and improve our digital services

- To personalize user experience and interface

- To process transactions and provide support

- To communicate updates and important notices

- For internal analytics and product development

- To detect and prevent fraud or unauthorized access

- To comply with legal obligations and regulatory requirements

5. Sharing of Information

We may share your information with:

- Service providers: Hosting, analytics, payment processors, technical support

- Legal authorities: When required by law, subpoena, or court order

- Business transfers: In case of a merger, acquisition, or asset sale

We never sell your personal data.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data:

- Encryption (TLS/SSL) for data in transit

- Secure data storage and access controls

- Regular vulnerability scans and penetration tests

- Employee access on a need-to-know basis only

7. Data Retention

We retain data only as long as necessary:

- For the purposes outlined above

- As required by tax or regulatory laws

- Until termination of service relationship or request for deletion

8. Cookies and Tracking

SeaOpen uses cookies and similar technologies to improve user experience and analytics.

You may configure your browser to decline cookies or notify you when they are used.

Types of cookies:

- Essential (e.g., session authentication)

- Analytics (e.g., Google Analytics)

- Functional (e.g., language settings)

- Marketing (e.g., retargeting pixels)

9. International Data Transfers

We operate globally and may transfer your data to jurisdictions outside your own.

Where required, we use:

- Standard Contractual Clauses (SCCs)

- Adequacy decisions under GDPR

- User consent where applicable

10. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

- Access your personal data

- Request correction or deletion

- Object to or restrict processing

- Port your data to another provider

- Withdraw consent at any time

- Lodge a complaint with a supervisory authority

California Residents also have the right to:

- Request disclosure of personal data collected

- Request deletion of data

- Opt-out of data sales (SeaOpen does not sell your data)

To exercise your rights, contact us at: hello@seaopen.com

11. Children’s Privacy

Our services are not directed to individuals under the age of 16.

We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the services constitutes acceptance of any changes.

13. Contact Us

SeaOpen

Email: support@seaopen.com

Website: https://seaopen.com