January 01, 2023



SeaOpen (“we,” “us,” or “our”) is committed to safeguarding your privacy at every step. We provide this Privacy Policy to outline the specifics of how we handle personal information collected through our website ([Website Address]). We strongly encourage users to carefully read and understand this policy to ensure well-informed interactions with our platform.

Understanding Key Terms

  • Personal Information: Any information relating to an identifiable individual, such as name, address, email, IP address, purchase history, and behavioral data.

  • Processing: Any operation on personal information, including collection, use, storage, disclosure, modification, and deletion.

  • Data Controller: Entity responsible for determining the purpose and methods of processing personal information (in this instance, SeaOpen).

  • Data Processor: A third party that processes personal information on behalf of the Data Controller (SeaOpen may employ such processors).

  • Consent: Your clear and unambiguous agreement to the processing of your personal information.

Information We Collect

  • Directly Provided: This includes information you actively provide during interactions with our website:

    • Contact Information: Full name, email address, postal address, phone number.

    • Account Registration: Username, password, security questions, and account preferences.

    • Financial Information: Payment details (handled securely by a third-party processor).

    • Purchase History: Past orders, items purchased, and transaction records.

    • Communications: Feedback, inquiries, customer service interactions, survey participation.

    • Reviews/Content: Product reviews, public posts, or social media interactions.

  • Automatically Collected: Our website and associated technologies gather certain information passively as you interact with our services:

    • Technical Data: IP address, device and browser type, operating system, date/time stamps, referring URLs.

    • Behavioral Data: Website navigation patterns, product views, search queries, clicks, time spent on pages, and interactions with features.

    • Geolocation Data: Approximate location derived from your IP address or device settings (if you grant permission).

    • Cookie Data: Small files placed on your device for website functionality, personalization, analytics, and advertising (see our Cookie Policy).

  • Third-Party Sources: We may occasionally augment our data with information from trusted sources:

    • Business Partners: For joint promotions or service delivery collaboration.

    • Aggregators: Publicly available data or demographic information providers.

    • Social Networks: Information you allow social media platforms to share with us.

The Role of AI in Processing

Our website leverages AI technologies provided through SeaOpen to enhance your experience. Here are some specific applications:

  • Product Recommendations: AI models analyze past browsing and purchase behavior to suggest relevant products you might like.

  • Search Refinements: AI helps our search engine understand natural language queries and return the most relevant results.

  • Fraud Prevention: AI systems evaluate patterns and flag potential fraudulent activities to protect your account and our platform.

  • Dynamic Pricing: AI models may consider real-time market factors to display optimized prices based on supply and demand.

How We Use Your Information

We process your personal information for various legitimate purposes:

  • Core Operations:

    • Order fulfillment: Processing transactions, shipping products, and handling returns/exchanges.

    • Account Management: Creating profiles, verifying identity, and maintaining account settings.

    • Customer Support: Providing assistance, troubleshooting technical issues, and responding to your inquiries.

    • Security: Preventing fraud, detecting suspicious activity, and securing our network and systems.

  • Personalization:

    • Tailored Recommendations: Presenting products, offers, and content in line with your interests and preferences.

    • Site Enhancements: Analyzing navigation patterns and usage trends to improve website design and overall user experience.

    • Content Optimization: Customizing the presentation and selection of products based on your previous interactions.

  • Marketing and Analysis:

    • Promotions: Subject to your consent, sending personalized offers, promotional emails, and direct marketing communications.

    • Performance Analyses: Assessing website traffic, user ... Let me know if you'd like me to continue expanding the policy with more sections!

  • Research and Insights: Generating insights into consumer behavior, industry trends, and preferences for product development.

  • Communications:

    • Order Updates: Providing notifications about order status, shipping confirmations, and any potential delays.

    • Service Announcements: Updates about website maintenance, new features, or changes to policies.

    • Opt-In Communications: Sending newsletters, promotional offers, or surveys, contingent upon your express consent.

  • Legal and Regulatory Purposes

    • Compliance: Adhering to applicable laws, regulations, court orders, or government requests.

    • Disputes and Investigations: Protecting our rights, resolving disputes, or investigating potential violations of our terms.

Information Sharing

We limit the sharing of your personal information to the following scenarios:

  • Trusted Partners: We collaborate with reputable service providers to enable key aspects of our operations:

    • Payment Processors: To securely facilitate transactions and manage payment information.

    • Shipping Carriers: To fulfill deliveries and provide shipment tracking details.

    • Technical Support: For website maintenance, troubleshooting, and hosting services.

    • Marketing Services: For assisting with email campaigns, targeted advertising, and analytics.

  • Legal Obligations: We may disclose information when mandated by:

    • Law Enforcement: In response to subpoenas, court orders, or legal process.

    • Protection of Rights: To defend ourselves against legal claims, protect our property, and safeguard our users' rights and safety.

  • Business Transactions: In the event of a significant corporate event:

    • Mergers or Acquisitions: Your information may be transferred to the new entity.

    • Change of Control: If our company undergoes reorganization or changes ownership.

  • With Your Permission: We may seek additional consent for specific information sharing scenarios on a case-by-case basis.

Data Security Practices

Protecting your personal information is paramount. We implement a range of technical, administrative, and physical security measures:

  • Encryption: Both in transit (SSL/TLS) and at rest for sensitive data.

  • Access Controls: Strict role-based authorization and secure identity management.

  • Audits and Vulnerability Testing: Regular penetration tests and system security reviews.

  • Employee Training: Data security awareness and best practices.

  • Risk Mitigation: Disaster recovery planning and incident response protocols.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

  • Active Accounts: Information remains linked to your account for ongoing service provision.

  • Legal Obligations: Business records may have minimum retention periods.

  • Dispute Resolution: Data may be kept until any potential disputes are fully resolved.

Your Privacy Rights

Subject to applicable laws and regulations, you may have the following rights:

  • Right to Access: Request access to the personal information we hold about you.

  • Right to Correction: Request amendments to inaccurate or incomplete data.

  • Right to Erasure (Right to Be Forgotten): Request the deletion of your information under specific conditions.

  • Right to Restrict Processing: Request limiting the use of your data in certain circumstances.

  • Right to Data Portability: Request a portable copy of your data for transfer to another service.

  • Right to Object: Object to processing in specific scenarios, including certain marketing activities.

  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

Exercising Your Rights

To exercise any of your rights, please contact us at [Email Protected] or [Postal Address]. We will promptly review and address your request in accordance with applicable law.

Children's Privacy

Our website is not designed for use by children under [Appropriate Age]. We do not knowingly collect personal information from individuals below this age without parental consent.

International Data Transfers

Our company and some service providers may store and process information in countries outside your jurisdiction. Where this occurs, we ensure appropriate safeguards:

  • Privacy Shield/Adequacy Frameworks: For transfers to countries recognized by relevant authorities as having appropriate data protection.

  • Standard Contractual Clauses: For transfers to countries without adequacy decisions, we use EU-approved contract clauses.

  • Specific Consent: Where required, we obtain your explicit consent for cross-border data transfers.

Cookie Policy

We utilize cookies and similar technologies to enhance your website experience. Cookies are small text files stored on your device to remember preferences and track usage.

  • Types of Cookies:

    • Essential Cookies: Necessary for core website functionality, security, and login.

    • Analytics Cookies: To measure website traffic, visitor demographics, and page usage patterns.

    • Performance Cookies: To optimize website speed, user journeys, and overall experience.

    • Advertising Cookies: To personalize ads and track the effectiveness of marketing campaigns.

    • Third-Party Cookies: Placed by partners or service providers for behavioral advertising or social media features.

  • Managing Your Preferences: Most browsers allow you to manage cookie settings. You can control, block, or delete specific types of cookies as desired.

Updates to Our Policy

We reserve the right to modify this Privacy Policy to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of material changes through a prominent notice on our website and, where legally required, seek your consent. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made.

Contacting Us

If you have questions, concerns, or requests regarding your privacy, please contact our Data Protection Officer at:

  • Email: Sales@SeaOpen.com

  • Postal Address: San Jose, Costa Rica

Additional Notes

  • California Residents: If you reside in California, you may have additional privacy rights under the California Consumer Privacy Act (CCPA). Please refer to our [Link to CCPA Notice] for further information.

  • EU/EEA/UK Residents: You may have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR. Please refer to our [Link to GDPR Notice] for more details.