Terms of Use

Effective Date: 09/05/2025

Company Name: SeaOpen

Website: https://seaopen.com

These Terms of Use (“Agreement”) govern your access to and use of the SeaOpen website and any associated services (“Services”) provided by SeaOpen, a Delaware limited liability company (“Company,” “SeaOpen,” “we,” “us,” or “our”). By using or accessing our Services, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement.

Terms of Use

1. DEFINITIONS

1.1. Client: Any entity or person who accesses or uses the Services for business purposes.

1.2. Services: Custom software development, AI-driven business automation, SaaS modules, and related professional services provided digitally by SeaOpen.

1.3. Agreement: This document, including our Privacy Policy and any applicable proposals, statements of work, or service-level agreements.

2. ACCEPTANCE OF TERMS

By accessing or using the Services, you agree to be bound by this Agreement. If you do not accept these Terms, you must not use the Services.

3. SERVICES & SCOPE

3.1. SeaOpen provides custom digital development services exclusively for business clients.

3.2. All deliverables, project milestones, and specifications shall be documented in separate statements of work or written agreements signed by both parties.

3.3. We reserve the right to refuse service or suspend access in cases of breach of contract, abuse of the service, or unlawful activity.

4. FEES AND PAYMENTS

4.1. All fees are quoted in advance, exclusive of taxes, and are payable according to the terms outlined in the invoice or service agreement.

4.2. Late payments may incur interest at 1.5% per month or the maximum amount permitted by law.

4.3. Annual Commitment and Non-Cancellation: By subscribing to our Advanced or Business plans, the Client agrees to a non-cancellable twelve (12) month commitment. This applies regardless of whether payment is billed monthly or annually. No refunds, credits, or cancellations are allowed during this commitment term. The Client remains liable for all payments due throughout the 12-month period. This model is aligned with enterprise cloud service standards such as those of Google Cloud or AWS.

4.4. No refunds shall be issued for Services rendered, except as explicitly required by law or if SeaOpen fails to deliver agreed-upon Services per a signed agreement.

5. INTELLECTUAL PROPERTY

5.1. All intellectual property created, developed, or delivered by SeaOpen remains the sole property of SeaOpen unless a separate written agreement specifies otherwise.

5.2. Clients are granted a limited, non-exclusive, non-transferable license to use deliverables solely for internal business purposes.

6. CONFIDENTIALITY

Each party agrees to maintain the confidentiality of the other party’s non-public information and to use such information solely for the purposes of fulfilling this Agreement.

7. REPRESENTATIONS AND WARRANTIES

You represent that you have the authority to bind the entity you represent and that your use of the Services does not violate any applicable law or regulation.

8. DISCLAIMER OF WARRANTIES

The Services are provided “as is” and “as available.” We make no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SeaOpen shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to this Agreement or your use of the Services.

10. INDEMNIFICATION

You agree to indemnify and hold harmless SeaOpen, its affiliates, officers, and employees from any claim, demand, liability, or expense arising from your use of the Services or your violation of this Agreement.

11. TERMINATION

11.1. SeaOpen may terminate or suspend access to the Services in the event of a material breach of this Agreement by the Client, including but not limited to failure to pay, misuse of the Services, or violation of applicable laws.

11.2. Termination by the Client before the completion of the annual commitment term will not relieve the Client of its financial obligations.

11.3. Upon termination, all provisions which by their nature should survive shall survive, including ownership, confidentiality, warranty disclaimers, and limitations of liability.

12. GOVERNING LAW & JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, USA. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

13. MODIFICATIONS

SeaOpen reserves the right to modify these Terms at any time. Updated versions will be posted on our website with the effective date. Continued use of the Services constitutes acceptance of such modifications.

14. SERVICE AVAILABILITY & SUPPORT

14.1. SeaOpen shall use commercially reasonable efforts to ensure that its hosted services maintain an uptime of 99.5% annually, excluding scheduled maintenance.

14.2. Support inquiries will be responded to within two (2) business days unless otherwise stated in the project agreement.

15. CONTACT INFORMATION

For questions regarding these Terms, please contact:

SeaOpen
Email: sales@seaopen.com