1. General

This policy covers SeaOpen Captain and credits sold by SeaOpen LLC. Customers who work with SeaOpen under a separate signed agreement follow the terms of that agreement.

2. Captain

• What was agreed with your business is billed in advance. You can cancel at any time, and Captain stays active until the end of the period already paid. No refunds are issued for part of a period.
• Credits you added and have not used stay in your account and do not expire while your account is open. They are not paid out in cash, except where the law requires.
• Credits used for work Captain already carried out are not refundable. Where a monthly amount of credits was agreed with your business, it resets every month and is not refundable.

3. Questions about a charge

If you believe you have been billed incorrectly, or something Captain did is not right, contact us. We review all disputes on a case-by-case basis and aim for an amicable resolution.

Initiating a chargeback without prior communication will result in the immediate suspension of all services and may lead to permanent account termination.

4. Contact for Refunds

SeaOpen LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA · Email: billing@seaopen.com · Phone: +1 (307) 533 6155