Refund Policy

1. General Policy

At SeaOpen LLC, we strive to deliver the highest quality digital infrastructure and marketing services. Due to the nature of our work—which involves significant manual labor, intellectual property, and real-time media buying—our refund policies vary by service type.

2. Development & Custom Projects

Websites, Apps, and Custom Code:

• Deposit: All deposits (typically 50% upfront) are non-refundable once the project kickoff has occurred and resources have been allocated.
• Milestones: Payments made upon the completion of specific milestones (e.g., design approval, beta launch) are non-refundable.
• Cancellation: If you choose to cancel a project mid-development, you will be billed for all work hours completed up to the cancellation date.

3. Subscription Services (Retainers)

SEO, GEO, and Maintenance Plans:

• Subscriptions are billed in advance on a monthly basis.
• You may cancel your subscription at any time via written notice 30 days prior to the next billing cycle.
• No refunds will be issued for partial months of service or for months already paid.

4. Media Buying & Ad Spend

Google Ads, Meta, TikTok:

SeaOpen manages ad campaigns, but the media budget is paid directly to the ad networks. We cannot refund ad spend paid to third-party platforms (Google, Facebook, etc.) as this money is spent instantly on real-time auctions. Our management fee is non-refundable once the service period has begun.

5. Dispute Resolution

If you believe you have been billed incorrectly or are unsatisfied with a deliverable, please contact our support team immediately. We review all disputes on a case-by-case basis and aim for an amicable resolution.

Initiating a chargeback without prior communication will result in the immediate suspension of all services and may lead to permanent account termination.