Refund Policy

Effective Date: 09/05/2025

Company Name: SeaOpen

Website: https://seaopen.com

This Refund Policy describes the conditions under which SeaOpen ("SeaOpen", "we", "us", or "our") may offer refunds for services purchased through our website or via direct business agreements.

1. Nature of Our Services

SeaOpen provides custom-built software solutions, SaaS modules, and AI-powered digital tools. Due to the bespoke and digital nature of these services, all sales are considered final unless explicitly stated otherwise in a written agreement.

2. No Refund Policy – Default Position

Unless agreed otherwise in a signed contract or statement of work, SeaOpen maintains a strict no-refund policy. Clients are responsible for reviewing proposals, deliverables, and terms before entering into any service agreement.

3. Exceptions to No-Refund Policy

Refunds may be considered in the following limited circumstances:

- A critical and material failure to deliver the agreed-upon deliverable, which was solely and demonstrably caused by SeaOpen.

- Duplicate payment errors made through our platform.

- Regulatory or legal constraints preventing project initiation (with documentation).

All exceptions are evaluated on a case-by-case basis and require formal written request within 7 calendar days of the event in question.

4. Disputed Charges

If you believe a charge was made in error, please contact us immediately at hello@seaopen.com. You agree not to initiate chargebacks without first attempting to resolve the issue with us directly. Unauthorized chargebacks may result in termination of service.

5. Refund Method

If a refund is granted, it will be issued via the original payment method or another method at our discretion. Processing times may vary based on payment providers.

6. Currency & Transaction Costs

All refunds, if applicable, are processed in USD. SeaOpen is not responsible for fluctuations in exchange rates or fees applied by your payment provider or financial institution.

7. Subscription-Based Products

If you are enrolled in a monthly or annual plan, you may cancel at any time, but no refund will be issued for the remaining period of your subscription. Access will remain active until the end of the current billing cycle.

8. Contact Us

For all refund-related inquiries, please contact:

SeaOpen

Email: billing@seaopen.com