Regulations & Refund Policy

Refund Policy

January 01, 2023

Authors
SeaOpen

Announcements

Refund Policy

Effective Date: 09/05/2025
Company Name: SeaOpen
Website: https://seaopen.com

This Refund Policy outlines the terms under which SeaOpen ("SeaOpen," "we," "us," or "our") may issue refunds for services purchased directly through our website or via signed service agreements. By purchasing or subscribing to our services, you acknowledge and accept the terms set forth herein and in our Terms of Use.

1. Nature of Services

SeaOpen offers custom-developed software, AI-driven tools, and subscription-based SaaS platforms. Due to the customized, digital, and non-tangible nature of these services, all purchases are final unless otherwise stated in a mutually signed agreement.

2. No Refunds on Subscription Plans with Annual Commitment

By enrolling in any SeaOpen subscription labeled as Advanced, Business, or other high-tier plans, the Client enters into a twelve (12) month non-cancellable commitment.

  • No cancellations or refunds will be accepted during this 12-month term.

  • Payments must be made in full, whether billed monthly or annually.

  • This commitment reflects standard global SaaS practices and mirrors leading platforms such as Google Cloud or AWS.

Please refer to our Terms of Use for more details regarding service obligations.

3. General No-Refund Policy

Unless explicitly stated otherwise in a separate written contract, SeaOpen does not offer refunds for any services rendered or initiated. Clients are responsible for reviewing project scopes and financial commitments before engagement.

4. Exceptions Considered on a Case-by-Case Basis

A refund may be issued only in the following exceptional cases:

  • Duplicate payments made in error.

  • Failure to deliver the agreed-upon scope solely due to SeaOpen's fault (must be documented).

  • Legal or regulatory prohibitions that prevent the project from starting, provided sufficient official documentation is presented.

All refund requests must be submitted in writing to billing@seaopen.com within 7 calendar days of the relevant event.

5. Disputed Charges

If you believe a charge was made in error, you agree to first contact SeaOpen directly before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension or termination.

6. Refund Process

If a refund is approved:

  • It will be issued via the original payment method (or an alternative method at our discretion).

  • Processing timelines depend on your payment provider.

  • All refunds are processed in USD. SeaOpen is not liable for exchange rate differences or bank fees.

7. Contact Information

For billing or refund-related inquiries, please contact:


Email: billing@seaopen.com
Website: https://seaopen.com

Note: This Refund Policy is subject to change. The latest version will always be published on our website. In case of any conflict between this document and our Terms of Use, the Terms of Use shall prevail.